Frequently Asked Questions (FAQ)

1. What type of products does NekoPunch sell?

We specialize in cat-themed products, including T-shirts, hoodies, mugs, stationery, kids' toys, and pet supplies. Our designs are playful and heartwarming, and aim to spread joy and smiles—all at affordable prices.

2. Where are your products made?

We work with trusted suppliers and manufacturers from various countries to ensure our products meet high-quality standards. All designs are created by us with love and care, and we partner with reliable production facilities to bring them to life responsibly.

3. How long will it take to receive my order?

Our products are made to order. Here’s an estimate:

• Production time: 3-5 business days
• Shipping time:
  • U.S. orders: 5-10 business days
  • International orders: 10-20 business days

You’ll receive tracking information as soon as your order ships.

4. What is your return and exchange policy?

We want you to love your purchase! Returns and exchanges are accepted within 30 days of delivery, as long as the items are in their original condition. Please note that customized products are non-refundable. To start a return or exchange, contact us using the Contact Form at the bottom of our homepage.

5. Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times depend on your location. Rest assured, we work hard to ensure your order arrives safely.

6. Can I customize a product?

Currently, we do not offer product customization. However, we’d love to hear your ideas! If there’s a design or product you’d like to see, contact us, and we might include it in a future collection.

7. How do I care for my NekoPunch apparel?

To keep your NekoPunch apparel looking its best:

• Machine wash inside out in cold water
• Use mild detergent
• Tumble dry on low heat or air dry
• Avoid ironing directly on the design

This ensures the quality and vibrancy of your clothing lasts.

8. Do you offer discounts or promotions?

Yes! We often have seasonal sales and promotions. Sign up for our newsletter and follow us on social media to stay updated on deals and special offers.

9. What payment methods do you accept?

We accept most major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely for your peace of mind.

10. How can I contact you?

You can reach us via the Contact Form at the bottom of our homepage. We strive to respond within 1-2 business days and are happy to assist you.