物流政策

We’re committed to ensuring your orders are delivered safely and on time. Please read through our shipping policy to understand how we handle shipping, processing times, and other related details.

1. PROCESSING TIME

  • All orders are processed within 1–3 business days.
  • During high order volumes, processing may take longer, but we will notify you of any significant delays.

2. SHIPPING RATES AND DELIVERY ESTIMATES

U.S. Domestic

Order Total Economy Shipping Standard Shipping
Under $68.99 6.99 USD 7.99 USD
$69 and above Free Free


  • Shipping Fee:  General orders under $69 have a $6.99 shipping fee, while orders of $69 and above qualify for free shipping. For NekoPunch Merch, economy shipping is $6.99, and standard shipping is $7.99 for orders under $69. Orders of $69 and above qualify for free shipping.
  • Shipping Times: Delivery times vary depending on the product and location.
  • Tracking: A confirmation email with a tracking link will be sent after your order ships. Please allow 1–3 days for tracking updates.
  • Split Shipments: Items from the same order may arrive separately for faster delivery.
  • Remote Locations: Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. territories may take longer due to shipping constraints.

International (Outside the U.S.)

  • Shipping Fee: Varies based on the product and destination.
  • Shipping Times: Delivery times vary depending on the product and location.
  • Tracking: A confirmation email with a tracking link will be sent after your order ships. Please allow 1–3 days for tracking updates.
  • Split Shipments: Items from the same order may arrive separately for faster delivery.
  • Restricted Countries: We do not ship to Cuba, Iran, North Korea, Iraq, Syria, or North and South Sudan.

3. SHIPPING CONFIRMATION AND ORDER TRACKING

Once your order ships, you will receive a shipment confirmation email with a tracking number. Use the link in the email to track your package.

4. SHIPPING TO P.O. BOXES

We ship to P.O. boxes. Please ensure all information is accurate at checkout to avoid delays.

5. CUSTOMS, DUTIES, AND TAXES

NekoPunch is not responsible for customs fees, duties, or taxes that may apply to your order. Any fees imposed during or after shipping (e.g., tariffs, taxes) are the customer’s responsibility.

6. DELAYS OR LOST PACKAGES

  • In case of delays, we will keep you informed and provide updates.
  • Delivery timelines are managed by the carrier once the package leaves our facility.
  • If your package is lost, contact us at support@nekopunch.co, and we’ll work with the carrier to resolve the issue.

7. DAMAGES OR DEFECTIVE ITEMS

If your order arrives damaged:

  • Contact us immediately at support@nekopunch.co.
  • Include your order number and a photo of the damaged item’s condition.
  • We’ll resolve the issue promptly.

8. SHIPPING RESTRICTIONS

Some items or locations may have restrictions due to local laws. We reserve the right to notify you of any issues regarding the shipment of your order.